Accessibility Testing Service EAA Testing Service CE Certificate Testing Service EN 301 549 Testing Service BCTC Testing

EAA (EU)2019/882 Testing Lab European Accessibility Act Testing Lab EN 301 549 V3.2.1 Testing Lab BCTC Testing Lab

In order to improve the accessibility of products and services to meet the needs of people with disabilities by establishing unified standards and requirements, the EU issued the EAA Europeanibility Act (European Accessibility Act, EAA, Directive (EU)2019/882) in 2019, and will implement itorily on June 28, 2025.

DIRECTIVE (EU) 2019/882 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

of 17 April 2019 on the accessibility requirements for products and services

1.

This Directive applies to the following products placed on the market after 28 June 2025:

(a) consumer general purpose computer hardware systems and operating systems for those hardware systems;

(b) the following self-service terminals:

(i) payment terminals;

(ii) the following self-service terminals dedicated to the provision of services covered by this Directive:

— automated teller machines;

— ticketing machines;

— check-in machines;

— interactive self-service terminals providing information, excluding terminals installed as integrated parts of

vehicles, aircrafts, ships or rolling stock;

(c) consumer terminal equipment with interactive computing capability, used for electronic communications services;

(d) consumer terminal equipment with interactive computing capability, used for accessing audiovisual media services;

and

(e) e-readers.

2. Without prejudice to Article 32, this Directive applies to the following services provided to consumers after 28 June

2025:

(a) electronic communications services with the exception of transmission services used for the provision of machine-to-

machine services;

(b) services providing access to audiovisual media services;

(c) the following elements of air, bus, rail and waterborne passenger transport services, except for urban, suburban and

regional transport services for which only the elements under point (v) apply:

(i) websites;

(ii) mobile device-based services including mobile applications;

(iii) electronic tickets and electronic ticketing services;

(iv) delivery of transport service information, including real-time travel information; this shall, with regard to

information screens, be limited to interactive screens located within the territory of the Union; and

(v) interactive self-service terminals located within the territory of the Union, except those installed as integrated

parts of vehicles, aircrafts, ships and rolling stock used in the provision of any part of such passenger transport

services;

(d) consumer banking services;

(e) e-books and dedicated software; and

(f) e-commerce services.

3.

This Directive applies to answering emergency communications to the single European emergency number ‘112’.

4. This Directive does not apply to the following content of websites and mobile applications:

(a) pre-recorded time-based media published before 28 June 2025;

(b) office file formats published before 28 June 2025;

(c) online maps and mapping services, if essential information is provided in an accessible digital manner for maps

intended for navigational use;

(d) third-party content that is neither funded, developed by, or under the control of, the economic operator concerned;

(e) content of websites and mobile applications qualifying as archives, meaning that they only contain content that is not

updated or edited after 28 June 2025.

5.

This Directive shall be without prejudice to Directive (EU) 2017/1564 and Regulation (EU) 2017/1563.

Accessibility requirements for products and services:

Section I:Product general requirements
 

• Provide product information, instructions for use;

• User interface and functional design

• Support services (customer service center, technical support, transfer service, training service)

Section II:All applicable products (excluding self-service terminals)

• packaging and product manual;

Section III:Service-type universal requirements

• Ensure that products used in the service comply with accessibility standards

• Provide information on the operation of the service and explain its accessibility features

• Ensure that digital platforms (websites, apps) meet accessibility standards

• Provide barrier-free support services

Section IV:Additional accessibility requirements for specific services

• Electronic communication service

• Audio-visual media services

• Public transport service

• Interactive self-service terminal for urban, suburban and regional transport

• Consumer banking services

• E-book

• E-commerce services

Section V:Accessibility requirements for emergency communication (112)